Questions, Compliments or Complaints?


Any Questions, Compliments or Complaints?

We have a "Safe Open - Door Policy". This means that you are very welcome to contact school at any time if you have a question or concern. All staff are available on the playground at the end of the day for a brief word if it is a small matter, or if you need to sit and talk something through then we will be pleased to make an appointment for you via the school offic, Mrs Malin or Mrs McCallum. When you come into school we ask that it is through the main entrance so that you can be signed in, in order for the safety of our pupils to be maintained.

If parents and carers have a question or concern about a matter related to their child's learning (e.g re: homework etc.) then the first port of call should be the class teacher as they will be the best person to help.

If parents and carers have a more serious or ongoing concern then an appointment should be made to see the Headteacher, Mrs A. Aylott.

If parents and carers are not satisfied by the meeting with the classteacher/s and Headteacher/Deputy Headteacher then representation should be made to Mr K. Weatherill, Chair of Governors, in writing via the school office.

If parents/carers do have a concern it is really important that it is shared with school so that we can work together to solve any problems that there may be.

You asked for.....We did!

You asked for...... We did     
Staff to look again at homework. We consulted with parents on the new style of homework. We looked at all of your comments and the consensus was that you would like to return to weekly homework that is checked by teachers.
You would like to see children's names on the newsletter when they had been awarded any school prize.

Children's names are printed on the newsletter now when they have been awarded prizes in church at the end of each term.

Children who return their values certificates are named on a special values awards page of the newsletter each half term, as well as having the certificates handed out in a special assembly.

Better access to school for parents with prams. We removed the school gates making them bifold so that they can stay open during term times. We made a wider sloping path around the front of the building. We improved signage too.
More attractive playgrounds. In the last few years we have added: colourful playground markings on the bottom yard, a wooden outdoor classroom, special sports-turf on the top yard and lots more flowers and planters. More recently the Prince's Trust have improved our tree walk area and the early years playground has had artificial grass fitted to part of it.
A wider choice of food at dinner time. We now have a salad bar that all children on school dinners have access to every day. Menus are revamped regularly and are available on the website as well as being sent home in hard copy.
More updates on children's progress. We send home targets each term which are reviewed. The review and new targets are sent home the following term. Formal Parent's meetings are held twice a year with a more informal meeting in the summer term following the detailed written report. Teachers are always available on the playground to meet before/straight after school for a quick chat, or by appointment for a longer one. 
More advice on how to support your child. Termly class information letters detail the forthcoming curricular activities and often provide links for supportive websites. We hold information meetings for parents in the evening and, following feedback that childcare can be problematic, we now always provide childcare if needed. We have held evenings about phonics, reading, writing and maths, also spelling, grammar and punctuation too!

Complaints Policy and Procedure

Complaints Policy and Procedure
Updated: 08/03/2018 200 KB